Privacy Policy

Overview

The Trailer Guys LLC ("we," "us," or "our") is committed to protecting your privacy. This template must be reviewed and approved for the client’s actual collection, marketing, communication, and retention practices before launch.

Information We Collect

We may collect the following types of information:

• Contact information — your name, phone number, email address, and service address when you submit a form or request a quote.
• Service details — information you provide about the scope of work, items to be removed, or scheduling preferences.
• Communications — records of phone calls, emails, SMS messages, and form submissions between you and our team.
• Usage data — standard web analytics data such as pages visited, time on site, browser type, and referring URLs, collected through tools like Google Analytics or Google Tag Manager.
• Call tracking data — phone call analytics may be collected through call tracking tools to help us improve our services.

How We Use Your Information

We use the information we collect to:

• Respond to your quote requests, questions, and service inquiries
• Schedule, confirm, and communicate about service appointments
• Send service-related SMS messages and follow-ups (with your consent)
• Process payments and maintain service records
• Improve our website, marketing, and overall customer experience
• Comply with legal obligations

SMS Communications

If the client sends text messages, its approved SMS consent language must be inserted here before launch. Messages may include:

• Estimate confirmations and quote follow-ups
• Appointment scheduling and reminders
• Service updates and crew arrival notifications
• Payment and post-service follow-up

To opt out: Reply STOP to any SMS message at any time. After opting out, you will no longer receive SMS messages from us. You may also contact us directly to be removed from SMS communications.

Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers — trusted tools and platforms we use to operate our business (e.g., email services, scheduling software, analytics), who are bound to keep your data confidential.
• Legal compliance — when required by law, court order, or government authority.
• Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Cookies and Tracking

Our website may use cookies and third-party tools such as Google Analytics and Google Tag Manager to collect anonymous usage data. This data helps us understand how visitors use our site so we can improve it. You can disable cookies in your browser settings, though some features of the site may not function properly as a result.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to securely delete or anonymize it.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information, subject to legal retention requirements
• Opt out of SMS communications at any time by replying STOP

To exercise any of these rights, contact us using the information below.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on this page with the updated date. Your continued use of our website or services after any changes constitutes your acceptance of the revised policy.